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Disney Cruise Line®
Terms & Conditions
Terms & Conditions
Disney artwork, logos, attraction descriptions, and properties: ©Disney
Disney Cruise Line® - Ship Registry: The Bahamas CST# 1022229-50
Disney Cruise Line® - Ship Registry: The Bahamas CST# 1022229-50
Cruise Contract
Your ticket is the Cruise Contract (available at www.disneycruise.com/cruisecontract)
The forms needed for your vacation can be completed online by registering and logging into disneycruise.com and selecting My
Disney Cruise or you will receive this package within 28 days of sailing. Carefully read your Cruise Contract, as it contains
important terms and conditions which govern your cruise vacation and affect your legal rights. It must be signed by all Guests upon
check-in at a Walt Disney World® hotel or prior to embarkation at the Disney Cruise Line® Terminal. In the event of conflict
between the terms and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise
Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative, the terms and
conditions contained in the Cruise Contract shall control.
Minors
Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult 21 years of age or older
in the same stateroom. The parent or guardian of any minor not traveling with a parent or guardian must appoint an adult to have
custody and control over the minor and to contract on their behalf in connection with the Disney Cruise Line vacation. A minor
authorization form can be obtained by visiting disneycruise.com and selecting My Disney Cruise or is sent when a document
package is mailed. The form must be signed by a parent or legal guardian prior to embarkation at the Disney Cruise Line Terminal.
After 9:00 p.m. Beat Street and Route 66 are restricted to Guests 18 years and older.
Baggage, Valuables and Other Possessions
Each Guest may bring aboard the ship a reasonable amount of clothing and personal effects without charge, not to exceed two
bags per person. All Guest baggage must be stored in the Guest's stateroom and must be labeled with the Disney Cruise Line
baggage tag. Dangerous or illegal articles such as weapons, explosives, oxygen, combustible substances or nonprescription
controlled substances may not be brought to the Walt Disney World Resort or taken aboard the ship. Any such items shall be
surrendered to the Master of the vessel at embarkation, and may be disposed of at the sole discretion of the Master. You should
retain valuables such as cash, negotiable securities or other financial instruments, gold, silverware, jewelry, ornaments, works of
art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables in your personal control
as Disney Cruise Line is not responsible for damage to or loss of these items.
Deposits
For all bookings which require a deposit, the amount due is 20% of the cruise fare. This deposit policy applies to all stateroom
Guests (including children under age 3).
The deposit requirement is for all new bookings, bookings in which the sail date has changed, and/or any bookings that are
reinstated.
Exceptions:
Disney Dream™ Maiden Voyage: 1/26/2011
Disney Fantasy™ Maiden Voyage: 3/31/2012
The deposit is non-refundable/non-transferable due by 11:59pm EST on the day of booking. Final payment is due 105 days prior
to sailing.
Qualified Group bookings
Remitting Payments
For reservations confirmed in US dollars, acceptable forms of payment are checks, Visa®, MasterCard®, American Express®,
Discover® Card, Diners Club®, Japanese Credit Bureau and wire transfers. For reservations not confirmed in US dollars,
acceptable forms of payment are Visa® and MasterCard®. Credit card payments will not be automatically deducted from a card on
file. Credit card payments must be made by phone or online by the due dates to avoid cancellation. For check payments with are
accepted in US dollars only, please write your reservation number and vacation commencement date on the face of the check. All
checks must have a pre-printed name, address and account number for acceptance. POST DATED CHECKS WILL NOT BE
ACCEPTABLE. Personal checks will not be accepted within 21 days prior to the vacation commencement date. Do not send cash.
Please make checks payable to Disney Cruise Line and mail to:
Disney Cruise Line
PO Box 277763
Atlanta, GA 30384-7763
For courier deliveries, payments should be sent to:
Disney Cruise Line
Bank of America Lockbox Services
Lockbox 277763
6000 Feldwood Road
College Park, GA 30349
407-566-3500
Cancellations/Refunds
Cancellations may be made by telephone or in writing. Changes to the vacation commencement date or changes of guest names
will be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be
promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement
date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's Travel Agent if the
reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from
their Travel Agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain
Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a
reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to
the rate. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Premiums for the Vacation
Protection Plan must be paid by the final payment due date, and the Vacation protection Plan is not effective until final vacation
payment is made.
Cruise Cancellation Fees
Categories with Restrictions: Reservations for Inside, Outside or Verandah Categories with Restrictions are non-
refundable and non-transferable. A 100% cruise cancellation fee applies from time of payment.
Cruises Less Than 10 Days where Embark or Debark is U.S. Port.
Days prior to Vacation:
Cruises of 10 Days or More and Cruises Less Than 10 days where Embark and Debark is non-U.S. Port.
Days prior to Vacation
For reservations made prior to January 19, 2011, the cancellation fees assessed will be based on the cancellation
fees listed on the original confirmation unless the sailing date or vacation package is modified.
Air Cancellation Fees
Any changes or cancellations to your Disney Cruise Line air arrangements (including, but not limited to, sail date/air travel date
changes and name changes/corrections), will result in cancellation fees assessed as follows:
Domestic Air Cancellation Fees
Days prior to Vacation
International Air Cancellation Fees
Days prior to Vacation
Domestic air cancellation fees apply for sailings where both the embark and debark port are in North America.
International air cancellation fees apply for all other sailing itineraries.
Hotel Cancellation Fees
A cancellation fee in the amount of the total hotel cost for all nights reserved will be assessed if a hotel reservation outside of
Orlando is cancelled 14 days or less prior to arrival date. A cancellation fee will be assessed if a hotel reservation in Orlando is
cancelled 4 days or less prior to arrival date. Please contact Disney Cruise Line for details.
Service Fees
Changes to a reservation may result in a per Guest service fee. Please consult your Travel Agent or Disney Cruise Line for further
details.
Claims/Notice Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any
property of a Guest, may be brought against Disney Cruise Line unless written notice of such claim is provided to Disney Cruise
Line within six (6) months after the date of the event upon which such claim is based (within 30 days after the termination of the
cruise for a claim of property loss or damage); and no legal action may be brought against Disney Cruise Line for delay, detention,
personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, unless such
legal action shall be commenced within one (1) year after the date of the event upon which such claim is based (within one (1) year
after the termination of the cruise for a claim for property loss or damage), and legal process relating to such action is served on
Disney Cruise Line within 120 days after filing, notwithstanding any provision of law of any state, territory, possession or country to
the contrary. All legal actions arising out of or relating to a Disney Cruise Line vacation shall be brought, if at all, and maintained
exclusively in and before any court of competent jurisdiction located in Brevard County, Florida, U.S.A., or the United States District
Court, Middle District of Florida, Orlando Division, to the exclusion of courts located in any other county, state, country, territory or
possession whatsoever. The only exception to this choice of forum is when and if Disney Cruise Line asserts a petition for
exoneration from or limitation of liability. Disney Cruise Line liability for loss of or damage to property of any Guest is limited to the
amount of $300 per Guest per voyage, unless upon embarkation a Guest declares the true value of the property in writing and
pays 5% of the true value declared in excess of $300 to Disney Cruise Line, in which case Disney Cruise Line liability will be limited
to the true value declared not to exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less
depreciation) up to the U.S. $300/$5,000 limits to Disney Cruise Line liability. Losses due to ordinary wear and tear, perils of the
sea and acts of God are not reimbursable. Disney Cruise Line provides an in-room safe for your convenience; however, Disney
Cruise Line shall in no event be liable for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry, ornaments,
works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables unless the
same have been deposited with the Master or other designated representative who issued a written receipt therefor. In the event of
such deposit, Disney Cruise Line liability for loss or damage thereof shall be limited as otherwise provided in this paragraph.
Additional coverage may be purchased through the Vacation Protection Plan which is provided through World Access Service
Corporation.
Walt Disney World Resort Check-In; Ship Embarkation
Check-in time for Walt Disney World Resort hotels is normally after 4:00 p.m. For Guests arriving early, luggage arrangements can
be made so Guests can visit Theme Parks or enjoy Resort amenities. It is recommended that necessary items including: proof of
citizenship, valuables, medications (in their original containers) and any other personal items or other items required for check-in or
embarkation be packed in your day bag. Walt Disney World Resort check-out time is normally before 11:00 a.m. Ship's
embarkation begins at 1:00 p.m. Guests are required to be on board the ship at least one hour before scheduled sailing time.
Included in Vacation Fare
Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals and entertainment as provided on
board the vessel.
Excluded from Vacation Fare
The Resort portion of the fare does not include meals, beverages, or any other item of a personal nature. The cruise portion of the
fare does not include shore excursions (including excursions to St. John), sightseeing or meals ashore in the ports of call,
gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included. The
fare also does not include airfare, ground or baggage transfers, fuel supplements or Government Taxes and Fees, which consist of
all taxes and fees imposed by U.S. and foreign governmental and quasi-governmental authorities, including without limitation U.S.
Customs and Immigration fees, ship passengers international departure tax, airport passenger facility charge, flight segment fees,
international arrival and departure taxes, and sales, use and excise taxes.
Cruise Health Considerations
By boarding the Disney Cruise Line cruise ship, Guests represent themselves as physically and otherwise fit to travel. If you have a
medical condition which requires you to take prescription medication or may require you to obtain medical care during the course of
your cruise vacation, please consult with your personal physician prior to traveling. For your convenience, a physician and nurse
are on call 24 hours a day to provide basic medical services. The physician and nurse are not employees or representatives of
Disney Cruise Line and will charge their prevailing fees for services provided at your request. Decisions regarding medical care
and treatment are personal and confidential and as such are strictly between the Guest and physician and nurse. Disney Cruise
Line is not liable for any death, personal injury, illness or emotional distress caused by reason of any treatment, diagnosis, advice,
examination, prescription or other service provided by such medical personnel or by the failure of such medical personnel to
provide any treatment, diagnosis, advice, examination, prescription or other service. The ship's Master has the right at any time to
require any Guest to disembark for medical reasons, and compliance is mandatory. For your peace of mind, we recommend the
purchase of the Vacation Protection Plan. Premiums for the Vacation Protection Plan must be paid by the final payment due date,
and the Vacation Protection Plan is not effective until final vacation payment is made.
Holiday Shopping
Retail establishments in destination ports may be closed for certain holidays.
Right to Change Itinerary/Detention
Disney Cruise Line may in its sole discretion and without prior notice change, substitute, postpone, cancel or deviate from any
scheduled sailing, itinerary or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or
damage incurred by a Guest as a result of any such change, substitution, postponement, cancellation or deviation. The Guest shall
pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of
quarantine, port regulations, prevailing applicable law, illness or other cause.
Passenger Services Act
The United States Passenger Services Act requires does not allow Guests to board in our first Western Caribbean port of call, Key
West.
Group Travel
Policies for group travel may vary. Please contact your Travel Agent for specifics.
Pets
No animals are allowed on board the ships except for service animals.
Refusal of Passage
Disney Cruise Line may refuse to transport or may disembark at any port any Guest who may be suffering from a contagious or
infectious disease, ill health or whose presence in the opinion of the Master may be detrimental to the comfort or safety of other
Guests or the crew, or who, in the Master's opinion, might be excluded from landing at destination by Immigration or other
governmental authorities. In such cases the Guest shall not be entitled to any refund of fare or compensation whatsoever. Women
who have entered their 24th week of pregnancy as of their embarkation date will be refused passage due to safety concerns.
Neither a physician's medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held
responsible or liable for any complications relating to pregnancy at any stage. Infants under 12 weeks old will not be allowed to
travel aboard Disney Cruise Line ships.
Stateroom Occupancy
Occupancy of stateroom on board the ships is limited to the number of berths in that stateroom. Disney Cruise Line reserves the
right to limit the number of berths and single staterooms sold.
Ships' Registry
Ships' Registry: The Bahamas.
Transfer Information
For Guests who purchase the Disney Cruise Line Air Program, ground and baggage transfers are included in your vacation
package. Guests who make their own air arrangements may purchase ground and baggage transfers from Disney Cruise Line.
Please note that those Guests who do not purchase the Disney Cruise Line Air Program or ground transfers from Disney Cruise
Line are responsible for all ground and baggage transportation to and from the airport, Port Canaveral and their Walt Disney World
hotel, if applicable. We recommend that you allow a minimum of four hours at the beginning and end of your cruise for travel time,
customs clearances and security checks at Port Canaveral and the airport.
Travel Agents
We invite you to visit your local Travel Agent to make your Disney Cruise Line reservation. Travel agencies are not owned or
operated by Disney Cruise Line and act on the Guest's behalf in arranging vacations.
Terms Subject to Change
Disney Cruise Line reserves the right to change all prices and other terms and conditions which appear on this website without
prior notice. Price changes will not affect bookings with timely final payment, except where the increase results from increases in
Government Taxes and Fees.
Single Occupancy Rates
Single occupancy fares are available upon request, subject to availability. Guests booking categories 4 through 12 will be charged
175% of the package price. Guests booking categories 1 through 3 will be charged 200% of the package price.
Smoking/Non-Smoking Policy
For the comfort and enjoyment of our Guests, Disney Cruise Line cruise ships have been primarily designated as non-smoking
ships. However, it is recognized that some of our Guests smoke. To provide an onboard atmosphere that also satisfies smokers,
designated smoking areas include many of the lounges, portions of open-air decks and private verandahs. Disney Cruise Line
requests that all Guests observe the non-smoking areas and refrain from smoking pipes and/or cigars in any of the public areas.
These requests are to provide a comfortable shipboard living atmosphere for everyone.
Vacation Providers
Magical Cruise Company, Limited (Registered Office: 3 Queen Caroline Street, Hammersmith, London, W6 9PE, England) and DCL
Island Development, Ltd. are each separate entities and are indirect subsidiaries of The Walt Disney Company. Magical Cruise
Company, Limited is the operator of the Disney Cruise Line cruise ships. DCL Island Development, Ltd. is the operator and
provider of facilities on Disney's Castaway Cay. All arrangements made for or by Guests for: (a) air or ground transportation or
travel; (b) shore excursions; (c) tours; (d) theme parks; (e) hotels; (f) restaurants; or (g) other similar activities or services, are
made solely for Guests' convenience and are at Guests' risk. The providers of such activities and services are independent
contractors and are not acting as agents or representatives of Magical Cruise Company, Limited. Magical Cruise Company, Limited
shall not be liable or responsible in any way for any death, personal injury, illness or emotional distress occasioned by any Guest,
or for loss of or damage to any Guest's property, which arises by reason of any act or omission by providers of air or ground
transportation, shore excursions, tours, restaurants, hotels, theme parks or other similar services or activities. The liability of the
provider of such accommodations, services and activities may be governed by and determined in accordance with limitations
contained in applicable tariffs, laws, conventions or contracts governing a Guest's relationship with such provider. All
concessionaires and their employees operating on the Disney Cruise Line cruise ships, including without limitation the fitness
center, spa, hair salon, laundry, internet cafe and photo shop are independent contractors and Magical Cruise Company, Limited is
not responsible for any such parties' acts or omissions in providing any goods or services to Guests.
Walt Disney World Resort Room Location
At Walt Disney World Resort hotels, adjacent rooms, connecting rooms, specific room location and types of rooms or bedding are
on a request basis only and are subject to availability at the time of check-in. These requests may result in additional charges to be
paid directly to the Resort. Rollaways and cribs are available at selected Walt Disney World Resort hotels on a request basis for an
additional charge, subject to availability.
Perishables
Coolers are not permitted except if needed for medications, baby food, or items related to dietary constraints. Coolers containing
personal items (e.g. soda or snacks) may NOT be brought on board. Homemade, pre-cooked or other perishable items plus any
open snack containers will not be allowed to be brought on board. We regret that we are unable to provide food preparation,
refrigeration or storage on board for personal food or beverage items.
Infant Pool Policy
For the health and safety of our Guests, parents must observe U.S. Public Health Service requirements by allowing only children
who are toilet trained to enter shipboard pools and spas. Diapers and swim diapers are not allowed. However, young children who
are not toilet trained are welcome to enjoy the fountain play area near the Mickey Pool that has been designed exclusively for the
enjoyment of children wearing swim diapers.
Passports
Guests are responsible for obtaining proper documentation to board the ship. U.S. government regulations related to passport
requirements are subject to change. Therefore, we strongly encourage Guests of all ages to have a valid U.S. passport for all
cruises. Please visit the U.S. Department of State website at http://travel.state.gov or call the U.S. National Passport Information
Center at 877-4USA-PPT for the most current requirements.
Your ticket is the Cruise Contract (available at www.disneycruise.com/cruisecontract)
The forms needed for your vacation can be completed online by registering and logging into disneycruise.com and selecting My
Disney Cruise or you will receive this package within 28 days of sailing. Carefully read your Cruise Contract, as it contains
important terms and conditions which govern your cruise vacation and affect your legal rights. It must be signed by all Guests upon
check-in at a Walt Disney World® hotel or prior to embarkation at the Disney Cruise Line® Terminal. In the event of conflict
between the terms and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise
Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative, the terms and
conditions contained in the Cruise Contract shall control.
Minors
Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult 21 years of age or older
in the same stateroom. The parent or guardian of any minor not traveling with a parent or guardian must appoint an adult to have
custody and control over the minor and to contract on their behalf in connection with the Disney Cruise Line vacation. A minor
authorization form can be obtained by visiting disneycruise.com and selecting My Disney Cruise or is sent when a document
package is mailed. The form must be signed by a parent or legal guardian prior to embarkation at the Disney Cruise Line Terminal.
After 9:00 p.m. Beat Street and Route 66 are restricted to Guests 18 years and older.
Baggage, Valuables and Other Possessions
Each Guest may bring aboard the ship a reasonable amount of clothing and personal effects without charge, not to exceed two
bags per person. All Guest baggage must be stored in the Guest's stateroom and must be labeled with the Disney Cruise Line
baggage tag. Dangerous or illegal articles such as weapons, explosives, oxygen, combustible substances or nonprescription
controlled substances may not be brought to the Walt Disney World Resort or taken aboard the ship. Any such items shall be
surrendered to the Master of the vessel at embarkation, and may be disposed of at the sole discretion of the Master. You should
retain valuables such as cash, negotiable securities or other financial instruments, gold, silverware, jewelry, ornaments, works of
art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables in your personal control
as Disney Cruise Line is not responsible for damage to or loss of these items.
Deposits
For all bookings which require a deposit, the amount due is 20% of the cruise fare. This deposit policy applies to all stateroom
Guests (including children under age 3).
The deposit requirement is for all new bookings, bookings in which the sail date has changed, and/or any bookings that are
reinstated.
Exceptions:
Disney Dream™ Maiden Voyage: 1/26/2011
Disney Fantasy™ Maiden Voyage: 3/31/2012
The deposit is non-refundable/non-transferable due by 11:59pm EST on the day of booking. Final payment is due 105 days prior
to sailing.
Qualified Group bookings
Remitting Payments
For reservations confirmed in US dollars, acceptable forms of payment are checks, Visa®, MasterCard®, American Express®,
Discover® Card, Diners Club®, Japanese Credit Bureau and wire transfers. For reservations not confirmed in US dollars,
acceptable forms of payment are Visa® and MasterCard®. Credit card payments will not be automatically deducted from a card on
file. Credit card payments must be made by phone or online by the due dates to avoid cancellation. For check payments with are
accepted in US dollars only, please write your reservation number and vacation commencement date on the face of the check. All
checks must have a pre-printed name, address and account number for acceptance. POST DATED CHECKS WILL NOT BE
ACCEPTABLE. Personal checks will not be accepted within 21 days prior to the vacation commencement date. Do not send cash.
Please make checks payable to Disney Cruise Line and mail to:
Disney Cruise Line
PO Box 277763
Atlanta, GA 30384-7763
For courier deliveries, payments should be sent to:
Disney Cruise Line
Bank of America Lockbox Services
Lockbox 277763
6000 Feldwood Road
College Park, GA 30349
407-566-3500
Cancellations/Refunds
Cancellations may be made by telephone or in writing. Changes to the vacation commencement date or changes of guest names
will be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be
promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement
date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's Travel Agent if the
reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from
their Travel Agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain
Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a
reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to
the rate. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Premiums for the Vacation
Protection Plan must be paid by the final payment due date, and the Vacation protection Plan is not effective until final vacation
payment is made.
Cruise Cancellation Fees
Categories with Restrictions: Reservations for Inside, Outside or Verandah Categories with Restrictions are non-
refundable and non-transferable. A 100% cruise cancellation fee applies from time of payment.
Cruises Less Than 10 Days where Embark or Debark is U.S. Port.
Days prior to Vacation:
- Commencement Date: 45 days or more / Fee Amount: Deposit per Guest for Suites/Concierge staterooms and all
staterooms on Disney Fantasy 3/31/2012 sailing
- Commencement Date: 74 to 45 days / Fee Amount: Deposit per Guest for Non-Suites/Concierge staterooms, except
Disney Fantasy 3/31/2012 sailing
- Commencement Date: 44 to 30 days / Fee Amount: 50% of vacation price per Guest
- Commencement Date: 29 to 15 days / Fee Amount: 75% of vacation price per Guest
- Commencement Date: 14 days or less / Fee Amount: No refund
Cruises of 10 Days or More and Cruises Less Than 10 days where Embark and Debark is non-U.S. Port.
Days prior to Vacation
- Commencement Date: 45 days or more / Fee Amount: Deposit per Guest for Suites/Concierge staterooms
- Commencement Date: 119 to 45 days / Fee Amount: Deposit per Guest for Non-Suites/Concierge staterooms
- Commencement Date: 44 to 30 days / Fee Amount: 50% of vacation price per Guest
- Commencement Date: 29 to 15 days / Fee Amount: 75% of vacation price per Guest
- Commencement Date: 14 days or less / Fee Amount: No refund
For reservations made prior to January 19, 2011, the cancellation fees assessed will be based on the cancellation
fees listed on the original confirmation unless the sailing date or vacation package is modified.
Air Cancellation Fees
Any changes or cancellations to your Disney Cruise Line air arrangements (including, but not limited to, sail date/air travel date
changes and name changes/corrections), will result in cancellation fees assessed as follows:
Domestic Air Cancellation Fees
Days prior to Vacation
- Commencement Date: 74 to 45 days / Fee Amount: 10% of the air supplement per Guest
- Commencement Date: 44 to 31 days / Fee Amount: 50% of the air supplement per Guest
- Commencement Date: 30 to 0 days / Fee Amount: 100% of the air supplement per Guest
International Air Cancellation Fees
Days prior to Vacation
- Commencement Date: 89 to 45 days / Fee Amount: 50% of the air supplement per Guest
- Commencement Date: 44 to 0 days / Fee Amount: 100% of the air supplement per Guest
Domestic air cancellation fees apply for sailings where both the embark and debark port are in North America.
International air cancellation fees apply for all other sailing itineraries.
Hotel Cancellation Fees
A cancellation fee in the amount of the total hotel cost for all nights reserved will be assessed if a hotel reservation outside of
Orlando is cancelled 14 days or less prior to arrival date. A cancellation fee will be assessed if a hotel reservation in Orlando is
cancelled 4 days or less prior to arrival date. Please contact Disney Cruise Line for details.
Service Fees
Changes to a reservation may result in a per Guest service fee. Please consult your Travel Agent or Disney Cruise Line for further
details.
Claims/Notice Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any
property of a Guest, may be brought against Disney Cruise Line unless written notice of such claim is provided to Disney Cruise
Line within six (6) months after the date of the event upon which such claim is based (within 30 days after the termination of the
cruise for a claim of property loss or damage); and no legal action may be brought against Disney Cruise Line for delay, detention,
personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, unless such
legal action shall be commenced within one (1) year after the date of the event upon which such claim is based (within one (1) year
after the termination of the cruise for a claim for property loss or damage), and legal process relating to such action is served on
Disney Cruise Line within 120 days after filing, notwithstanding any provision of law of any state, territory, possession or country to
the contrary. All legal actions arising out of or relating to a Disney Cruise Line vacation shall be brought, if at all, and maintained
exclusively in and before any court of competent jurisdiction located in Brevard County, Florida, U.S.A., or the United States District
Court, Middle District of Florida, Orlando Division, to the exclusion of courts located in any other county, state, country, territory or
possession whatsoever. The only exception to this choice of forum is when and if Disney Cruise Line asserts a petition for
exoneration from or limitation of liability. Disney Cruise Line liability for loss of or damage to property of any Guest is limited to the
amount of $300 per Guest per voyage, unless upon embarkation a Guest declares the true value of the property in writing and
pays 5% of the true value declared in excess of $300 to Disney Cruise Line, in which case Disney Cruise Line liability will be limited
to the true value declared not to exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less
depreciation) up to the U.S. $300/$5,000 limits to Disney Cruise Line liability. Losses due to ordinary wear and tear, perils of the
sea and acts of God are not reimbursable. Disney Cruise Line provides an in-room safe for your convenience; however, Disney
Cruise Line shall in no event be liable for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry, ornaments,
works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables unless the
same have been deposited with the Master or other designated representative who issued a written receipt therefor. In the event of
such deposit, Disney Cruise Line liability for loss or damage thereof shall be limited as otherwise provided in this paragraph.
Additional coverage may be purchased through the Vacation Protection Plan which is provided through World Access Service
Corporation.
Walt Disney World Resort Check-In; Ship Embarkation
Check-in time for Walt Disney World Resort hotels is normally after 4:00 p.m. For Guests arriving early, luggage arrangements can
be made so Guests can visit Theme Parks or enjoy Resort amenities. It is recommended that necessary items including: proof of
citizenship, valuables, medications (in their original containers) and any other personal items or other items required for check-in or
embarkation be packed in your day bag. Walt Disney World Resort check-out time is normally before 11:00 a.m. Ship's
embarkation begins at 1:00 p.m. Guests are required to be on board the ship at least one hour before scheduled sailing time.
Included in Vacation Fare
Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals and entertainment as provided on
board the vessel.
Excluded from Vacation Fare
The Resort portion of the fare does not include meals, beverages, or any other item of a personal nature. The cruise portion of the
fare does not include shore excursions (including excursions to St. John), sightseeing or meals ashore in the ports of call,
gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included. The
fare also does not include airfare, ground or baggage transfers, fuel supplements or Government Taxes and Fees, which consist of
all taxes and fees imposed by U.S. and foreign governmental and quasi-governmental authorities, including without limitation U.S.
Customs and Immigration fees, ship passengers international departure tax, airport passenger facility charge, flight segment fees,
international arrival and departure taxes, and sales, use and excise taxes.
Cruise Health Considerations
By boarding the Disney Cruise Line cruise ship, Guests represent themselves as physically and otherwise fit to travel. If you have a
medical condition which requires you to take prescription medication or may require you to obtain medical care during the course of
your cruise vacation, please consult with your personal physician prior to traveling. For your convenience, a physician and nurse
are on call 24 hours a day to provide basic medical services. The physician and nurse are not employees or representatives of
Disney Cruise Line and will charge their prevailing fees for services provided at your request. Decisions regarding medical care
and treatment are personal and confidential and as such are strictly between the Guest and physician and nurse. Disney Cruise
Line is not liable for any death, personal injury, illness or emotional distress caused by reason of any treatment, diagnosis, advice,
examination, prescription or other service provided by such medical personnel or by the failure of such medical personnel to
provide any treatment, diagnosis, advice, examination, prescription or other service. The ship's Master has the right at any time to
require any Guest to disembark for medical reasons, and compliance is mandatory. For your peace of mind, we recommend the
purchase of the Vacation Protection Plan. Premiums for the Vacation Protection Plan must be paid by the final payment due date,
and the Vacation Protection Plan is not effective until final vacation payment is made.
Holiday Shopping
Retail establishments in destination ports may be closed for certain holidays.
Right to Change Itinerary/Detention
Disney Cruise Line may in its sole discretion and without prior notice change, substitute, postpone, cancel or deviate from any
scheduled sailing, itinerary or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or
damage incurred by a Guest as a result of any such change, substitution, postponement, cancellation or deviation. The Guest shall
pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of
quarantine, port regulations, prevailing applicable law, illness or other cause.
Passenger Services Act
The United States Passenger Services Act requires does not allow Guests to board in our first Western Caribbean port of call, Key
West.
Group Travel
Policies for group travel may vary. Please contact your Travel Agent for specifics.
Pets
No animals are allowed on board the ships except for service animals.
Refusal of Passage
Disney Cruise Line may refuse to transport or may disembark at any port any Guest who may be suffering from a contagious or
infectious disease, ill health or whose presence in the opinion of the Master may be detrimental to the comfort or safety of other
Guests or the crew, or who, in the Master's opinion, might be excluded from landing at destination by Immigration or other
governmental authorities. In such cases the Guest shall not be entitled to any refund of fare or compensation whatsoever. Women
who have entered their 24th week of pregnancy as of their embarkation date will be refused passage due to safety concerns.
Neither a physician's medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held
responsible or liable for any complications relating to pregnancy at any stage. Infants under 12 weeks old will not be allowed to
travel aboard Disney Cruise Line ships.
Stateroom Occupancy
Occupancy of stateroom on board the ships is limited to the number of berths in that stateroom. Disney Cruise Line reserves the
right to limit the number of berths and single staterooms sold.
Ships' Registry
Ships' Registry: The Bahamas.
Transfer Information
For Guests who purchase the Disney Cruise Line Air Program, ground and baggage transfers are included in your vacation
package. Guests who make their own air arrangements may purchase ground and baggage transfers from Disney Cruise Line.
Please note that those Guests who do not purchase the Disney Cruise Line Air Program or ground transfers from Disney Cruise
Line are responsible for all ground and baggage transportation to and from the airport, Port Canaveral and their Walt Disney World
hotel, if applicable. We recommend that you allow a minimum of four hours at the beginning and end of your cruise for travel time,
customs clearances and security checks at Port Canaveral and the airport.
Travel Agents
We invite you to visit your local Travel Agent to make your Disney Cruise Line reservation. Travel agencies are not owned or
operated by Disney Cruise Line and act on the Guest's behalf in arranging vacations.
Terms Subject to Change
Disney Cruise Line reserves the right to change all prices and other terms and conditions which appear on this website without
prior notice. Price changes will not affect bookings with timely final payment, except where the increase results from increases in
Government Taxes and Fees.
Single Occupancy Rates
Single occupancy fares are available upon request, subject to availability. Guests booking categories 4 through 12 will be charged
175% of the package price. Guests booking categories 1 through 3 will be charged 200% of the package price.
Smoking/Non-Smoking Policy
For the comfort and enjoyment of our Guests, Disney Cruise Line cruise ships have been primarily designated as non-smoking
ships. However, it is recognized that some of our Guests smoke. To provide an onboard atmosphere that also satisfies smokers,
designated smoking areas include many of the lounges, portions of open-air decks and private verandahs. Disney Cruise Line
requests that all Guests observe the non-smoking areas and refrain from smoking pipes and/or cigars in any of the public areas.
These requests are to provide a comfortable shipboard living atmosphere for everyone.
Vacation Providers
Magical Cruise Company, Limited (Registered Office: 3 Queen Caroline Street, Hammersmith, London, W6 9PE, England) and DCL
Island Development, Ltd. are each separate entities and are indirect subsidiaries of The Walt Disney Company. Magical Cruise
Company, Limited is the operator of the Disney Cruise Line cruise ships. DCL Island Development, Ltd. is the operator and
provider of facilities on Disney's Castaway Cay. All arrangements made for or by Guests for: (a) air or ground transportation or
travel; (b) shore excursions; (c) tours; (d) theme parks; (e) hotels; (f) restaurants; or (g) other similar activities or services, are
made solely for Guests' convenience and are at Guests' risk. The providers of such activities and services are independent
contractors and are not acting as agents or representatives of Magical Cruise Company, Limited. Magical Cruise Company, Limited
shall not be liable or responsible in any way for any death, personal injury, illness or emotional distress occasioned by any Guest,
or for loss of or damage to any Guest's property, which arises by reason of any act or omission by providers of air or ground
transportation, shore excursions, tours, restaurants, hotels, theme parks or other similar services or activities. The liability of the
provider of such accommodations, services and activities may be governed by and determined in accordance with limitations
contained in applicable tariffs, laws, conventions or contracts governing a Guest's relationship with such provider. All
concessionaires and their employees operating on the Disney Cruise Line cruise ships, including without limitation the fitness
center, spa, hair salon, laundry, internet cafe and photo shop are independent contractors and Magical Cruise Company, Limited is
not responsible for any such parties' acts or omissions in providing any goods or services to Guests.
Walt Disney World Resort Room Location
At Walt Disney World Resort hotels, adjacent rooms, connecting rooms, specific room location and types of rooms or bedding are
on a request basis only and are subject to availability at the time of check-in. These requests may result in additional charges to be
paid directly to the Resort. Rollaways and cribs are available at selected Walt Disney World Resort hotels on a request basis for an
additional charge, subject to availability.
Perishables
Coolers are not permitted except if needed for medications, baby food, or items related to dietary constraints. Coolers containing
personal items (e.g. soda or snacks) may NOT be brought on board. Homemade, pre-cooked or other perishable items plus any
open snack containers will not be allowed to be brought on board. We regret that we are unable to provide food preparation,
refrigeration or storage on board for personal food or beverage items.
Infant Pool Policy
For the health and safety of our Guests, parents must observe U.S. Public Health Service requirements by allowing only children
who are toilet trained to enter shipboard pools and spas. Diapers and swim diapers are not allowed. However, young children who
are not toilet trained are welcome to enjoy the fountain play area near the Mickey Pool that has been designed exclusively for the
enjoyment of children wearing swim diapers.
Passports
Guests are responsible for obtaining proper documentation to board the ship. U.S. government regulations related to passport
requirements are subject to change. Therefore, we strongly encourage Guests of all ages to have a valid U.S. passport for all
cruises. Please visit the U.S. Department of State website at http://travel.state.gov or call the U.S. National Passport Information
Center at 877-4USA-PPT for the most current requirements.